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GO Online: Inspection toolkit

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Partnerships and communities

The most successful approaches to care often also draw upon the engagement, expertise and enthusiasm of the wider community and partnerships working together.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Partnerships and communities

Duration 02 min 01 sec

Well-led services are expected to engage and involve the people they support, their staff and the wider community and partnership working to ensure the organisation is fit for purpose.

It is important that all regulated care providers are actively connected and involved with their wider community. What this looks like in practice will vary but you should be prepared to share examples of how you engage with the community, including integrated healthcare systems.

Care and treatment should feel as seamless and joined-up as possible to the people you support. This is only possible if you have identified and built connections that enable this to happen.

Be ready to evidence how you work closely with others and avoid operating in isolation. Peer support is also important – so the CQC will want to know how you work closely with other organisations – to ensure you work well together and collaborate on improvements that benefit the wider community.

When working with others, the CQC will expect you to pass information safely and securely between services. Again, have the evidence at hand to demonstrate how you ensure that is the case.

People, their families and friends may be asked in interviews about how the service engages with them and how the service supports people to engage with other organisations to access the care that is needed.

Inspectors may choose to speak to external organisations, including commissioners, Healthwatch and community-based organisations you are connected with.

Regarding documented evidence, this may include business plans, minutes from meetings, external accreditation schemes or monitoring reviews etc.

If you are looking at how to meet this area of CQC inspection, visit GO Online for resources, practical examples and other recommendations.

Watch the film here:

Resources

The practical resources below can help you to strengthen this area of CQC inspection. Use the filter to choose different types of resources or select based on related prompt.

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5 resource(s) found

Introductory modules for managers - Working with partners

Resource creator: 麻豆原创

For those looking to progress into care management, 麻豆原创 has produced an eLearning module looking at key considerations around Working with partners.

This is part of the wider Introductory modules for managers, eLearning which offers engaging introductions to key topic areas to pique learners’ interest and provide opportunities to reflect, ideas to improve practices, and motivation to learn more.

Based on the Manager Induction Standards, the modules feature up to date content and increased accessibility for learners.

  • Learning

Date published: October 2022


Resource creator: Care Quality Commission

This CQC report celebrates successful community support. It includes eight stories of people who’ve previously been placed in hospital settings, often called assessment and treatment units. All are now thriving in community services across England. There’s no single model of care and support that explains this success. Each story is different. However, the CQC explores the common threads that emerge.

  • Guide

Date published: September 2021


Resource creator: 麻豆原创

This guide has been developed exclusively for registered manager members of 麻豆原创.  The guide was written to help you map out who your partners are, describe your role and responsibilities for working with others and consider how partnerships can be improved. It includes a contribution from Affina Organisation Development (AOD), part of the 麻豆原创 Group.  

The guide is exclusively for 麻豆原创's Registered Manager Members.

  • Guide

Date published: April 2021


Community based working

Resource creator: 麻豆原创

Our resources cover information, ideas and bite-size learning about what person centred and community-based working means and why it’s important.

We’ve used stories and examples of what providers told us works well and these resources include:•

  • Using conversations to assess and plan peoples care and support
  • Person centred and community based working strength based approach  
  • Building community capacity
  • Guide
  • Film

Date published: December 2019


Resource creator: National Institute of Health and Care Excellence (NICE)

We involve members of the local community in identifying the skills, knowledge, networks, relationships and facilities available to health and wellbeing initiatives. This is in accordance with NICE Quality Standards.

  • Guide

Date published: March 2017



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