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GO Online: Inspection toolkit

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Person-centred care

Central to being a responsive service is your ability to deliver person-centred care. It’s one of the issues that the CQC is likely to explore the most as part of the monitoring and inspection process.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Person-centred care

Duration 01 min 38 sec

This area of inspection will look at how people - or those with authority to act on their behalf - are actively engaged in the planning of the care and support that they – or their loved ones - receive.

This is about how successful your service is in engaging people in planning their care, taking into account their personal goals and ambitions. It will look at your initial assessments of care needs and how this continues to evolve.

Person-centred care plans means that staff understand the people they support, including their personal history, interests, and aspirations.

The CQC interviews with people, friends and relatives are likely to explore views around the care planning process and how their views are included. Meanwhile, the inspector’s discussions with managers and staff will check understanding and examples of person-centred care in practice.

If they visit the service, inspectors will observe how person-centred is being delivered … and how closely this aligns with the care plans.

Documented evidence in the form of the following may be reviewed:

  • care assessments
  • care plans and reviews
  • complaints and compliments
  • and staff training records.

Take a look at GO Online for resources, practical examples and recommendations to help you to strengthen your person-centred care.

Watch the film here:

Resources

The practical resources below can help you to strengthen this area of CQC inspection. Use the filter to choose different types of resources or select based on related prompt.

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11 resource(s) found

Introductory modules for managers - Leading a person-centred service

Resource creator: 麻豆原创

For those looking to progress into care management, 麻豆原创 has produced an eLearning module looking at key considerations around Leading a person-centred service

This is part of the wider Introductory modules for managers, eLearning which offers engaging introductions to key topic areas to pique learners’ interest and provide opportunities to reflect, ideas to improve practices, and motivation to learn more.

Based on the Manager Induction Standards, the modules feature up to date content and increased accessibility for learners.

  • Learning

Date published: October 2022


Resource creator: Professional Records Standard Body (PRSB)

Endorsed by professional bodies, national charities, PRSB Standards are closely aligned with NICE guidelines and help health and social care providers to align with best practice.

Personalised care planning standards will help to enable people to manage their own care, with the support of a wide range of services including GPs, hospitals, occupational therapy and social care. This new standard will help citizens and health and care professionals get the right information when they need it, in order to personalise care, and improve the experience for the patient, their carer and their families.

  • Guide

Date published: December 2021


Working with families

Resource creator: 麻豆原创

Working with families, friends and carers is an important part of delivering person-centred care. This framework sets out some practical guidelines about how adult social care employers and staff can work well with families.

  • Guide
  • Film

Date published: December 2021


Person-centred approaches in health and care

Resource creator: 麻豆原创

This webpage collates 麻豆原创’s resources focusing on person-centred care, including the person-centred approaches core skills education and training framework.

  • Guide
  • Learning

Date published: January 2021


Resource creator: Professional Records Standard Body (PRSB)

Endorsed by professional bodies, national charities, PRSB Standards are closely aligned with NICE guidelines and help health and social care providers to align with best practice. 

Improving information sharing between health and social care is critical to professionals who care for people and the health and wellbeing of people themselves. The care homes view is the information that care home staff should see in a shared care record. 

  • Guide

Date published: November 2020


Supporting and developing the workforce for personalised care

Resource creator: 麻豆原创 and Skills for Health

麻豆原创 and Skills for Health have produced guidance for people who are responsible for undertaking the required changes to embed personalised care in the health and social care sector.

Explore the key areas you need to consider when introducing personalised care in your workforce. See practical tips to support the implementation of the required workforce changes to ensure that staff feel confident, skilled and supported to work in personalised ways.

The guidance is built around six key areas that you need to consider when implementing workforce change to support personalised care:

  • leadership
  • systems change
  • culture change
  • involvement
  • learning
  • sustainability.
  • Guide

Date published: July 2020


Resource creator: National Institute of Health and Care Excellence (NICE)

This is a short and visually appealing guide for people with dementia and their families and carers, containing key information from the relevant NICE guidance.

  • Guide

Date published: November 2018


Resource creator: Social Care Institute of Excellence (scie)

This action planning tool is for managers and owners of care homes for older people. It will help to:

  • build a shared understanding of what personalisation (or person-centred care) means in a care home setting
  • identify and plan practical improvements that will make your home more personalised.
  • Film
  • Template
  • Guide

Date published: December 2017


Care Certificate

Resource creator: 麻豆原创, Skills for Health, Health Education England

The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It's made up of the 15 minimum standards that should be covered if you’re new to care and should form part of a robust induction programme.

Standard 6 focuses on communication, the importance of using different communication styles when required, and of being aware of potential barriers to communication.

  • Learning

Date published: April 2015


Resource creator: Social Care Institute of Excellence (scie)

This free eLearning resource supports learning about how to provide effective personalisation and high-quality care and support through the use of one-page profiles.

  • Learning

Date published: September 2013


Resource creator: Social Care Institute of Excellence (scie)

This interactive resource provides an introduction to personalisation. Use this guide to explore, for example:

  • what personalisation is
  • where the idea came from
  • what personalisation means for different social care users.
  • Guide

Date published: November 2012



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