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Single Assessment Framework version

All services - change

GO Online: Inspection toolkit

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Providing information

Timely information, effective communication, and the best use of available technologies to support this are important factors of responsive care.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Providing information

Duration 01 min 53 sec

Whatever information you provide to people, this should be tailored to meet their individual needs.

To be responsive, you will need to provide timely and accurate information that is. effectively communicated in a way that it can be clearly understood.

Training and support can help your team to improve their communication, but you should look at how needs might be met by the latest technologies too.

The CQC will be looking at compliance with the Accessible Information Standard, so ensure your ways of working align with this. Inspectors are likely to take a close look at providing accessible information about a person’s care to assure themselves that the service is open and transparent.

A good understanding and careful compliance with GDPR across the team will also be needed. Be prepared to share examples and evidence of what you do to protect personal data whilst not limiting your communication with individuals.

CQC inspectors may choose to interview people about how skilled staff are in how they communicate, how information is shared, and how they check understanding to ensure the care that is provided is an informed choice.

Managers may be asked about how they selected technologies, whilst staff may be asked about how they were trained to help people use the different systems available.

Documented evidence you may need to provide include staff training on subjects including information and use of technology. They may also ask to see records detailing people’s communication needs, their preferences and what communication aids are used.

GO Online brings together recommendations, practical examples, and resources to help.

Watch the film here:

CQC focus

Inspection

What is the CQC Quality Statement?

We provide appropriate, accurate and up-to-date information in formats that we tailor to individual needs.

What sub-topics might the CQC look at when inspecting this?

  • Accessible information standard
  • Accessibility, transparency and communication
  • GDPR (General Data Protection Regulation)
  • Consumer rights (including communication of fees)
  • Translation and interpretation

How does this part of the inspection relate to CQC Regulations and guidance?

Read more about this Quality Statement

  • The CQC have published further insight into what this Quality Statement means, including the I Statements and which legislation it relates to on their website .