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Single Assessment Framework version

All services - change

GO Online: Inspection toolkit

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Person-centred care

Central to being a responsive service is your ability to deliver person-centred care. It’s one of the issues that the CQC is likely to explore the most as part of the monitoring and inspection process.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Person-centred care

Duration 01 min 38 sec

This area of inspection will look at how people - or those with authority to act on their behalf - are actively engaged in the planning of the care and support that they – or their loved ones - receive.

This is about how successful your service is in engaging people in planning their care, taking into account their personal goals and ambitions. It will look at your initial assessments of care needs and how this continues to evolve.

Person-centred care plans means that staff understand the people they support, including their personal history, interests, and aspirations.

The CQC interviews with people, friends and relatives are likely to explore views around the care planning process and how their views are included. Meanwhile, the inspector’s discussions with managers and staff will check understanding and examples of person-centred care in practice.

If they visit the service, inspectors will observe how person-centred is being delivered … and how closely this aligns with the care plans.

Documented evidence in the form of the following may be reviewed:

  • care assessments
  • care plans and reviews
  • complaints and compliments
  • and staff training records.

Take a look at GO Online for resources, practical examples and recommendations to help you to strengthen your person-centred care.

Watch the film here:

CQC focus

Inspection

What is the CQC Quality Statement?

We make sure people are at the centre of their care and treatment choices and we decide, in partnership with them, how to respond to any relevant changes in their needs.

What sub-topics might the CQC look at when inspecting this?

  • Care planning
  • Needs and preferences
  • Empowerment and decision making

How does this part of the inspection relate to CQC Regulations and guidance?

How will the CQC gather evidence?

The CQC will primarily gather evidence by:

  • People's Experience
  • Feedback from staff and leaders
  • Observation (Care homes and supported living)

Read more about this Quality Statement

  • The CQC have published further insight into what this Quality Statement means, including the I Statements and which legislation it relates to on their website .