Everybody you support will have their own needs and preferences that will be important to them.
The CQC will want to know how your services treats everybody you support as an individual and how you enable your staff team to demonstrate this in the care that they provide.
How you involve people, their families, and potentially their advocates in understanding their backgrounds and shaping care around cultural beliefs and other factors important to them will need to be demonstrated.
The inspection may focus on people’s protected characteristics, including support provided related to age, disability, gender reassignment, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.
Inspectors may also explore what have you done to protect people’s human rights. Having examples at hand and evidence to share will be important.
Of course, there will be cross-over with other areas of inspection, most likely around assessing need and person-centred care. The evidence you provide and associated documentation will need to be consistent.
CQC inspectors will want to interview people, their families, friends and advocates to better understand how the person is treated as an individual. Observations will also occur in some care environments.
To help you meet this area of CQC inspection, take a look at the recommendations, examples, and resources available in GO Online.
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