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Single Assessment Framework version

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GO Online: Inspection toolkit

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Partnerships and communities

The most successful approaches to care often also draw upon the engagement, expertise and enthusiasm of the wider community and partnerships working together.

The following film provides a summary of this area of inspection. It can help you and your teams learn about what will be inspected and what is important to demonstrate to deliver good or outstanding care.

Introducing Partnerships and communities

Duration 02 min 01 sec

Well-led services are expected to engage and involve the people they support, their staff and the wider community and partnership working to ensure the organisation is fit for purpose.

It is important that all regulated care providers are actively connected and involved with their wider community. What this looks like in practice will vary but you should be prepared to share examples of how you engage with the community, including integrated healthcare systems.

Care and treatment should feel as seamless and joined-up as possible to the people you support. This is only possible if you have identified and built connections that enable this to happen.

Be ready to evidence how you work closely with others and avoid operating in isolation. Peer support is also important – so the CQC will want to know how you work closely with other organisations – to ensure you work well together and collaborate on improvements that benefit the wider community.

When working with others, the CQC will expect you to pass information safely and securely between services. Again, have the evidence at hand to demonstrate how you ensure that is the case.

People, their families and friends may be asked in interviews about how the service engages with them and how the service supports people to engage with other organisations to access the care that is needed.

Inspectors may choose to speak to external organisations, including commissioners, Healthwatch and community-based organisations you are connected with.

Regarding documented evidence, this may include business plans, minutes from meetings, external accreditation schemes or monitoring reviews etc.

If you are looking at how to meet this area of CQC inspection, visit GO Online for resources, practical examples and other recommendations.

Watch the film here:

CQC focus

Inspection

What is the CQC Quality Statement?

We understand our duty to collaborate and work in partnership, so our services work seamlessly for people. We share information and learning with partners and collaborate for improvement.

What sub-topics might the CQC look at when inspecting this?

  • Sharing good practice and learning
  • Integration health and social care
  • Partnership working and collaboration

How does this part of the inspection relate to CQC Regulations and guidance?

How will the CQC gather evidence?

The CQC will primarily gather evidence by:

  • Feedback from staff and leaders
  • Feedback from partners
  • Processes

Read more about this Quality Statement

  • The CQC have published further insight into what this Quality Statement means, including the I Statements and which legislation it relates to on their website .